Cancellation Policy

Orders can be cancelled only before dispatch. Once handed to the courier, cancellation is not available. Refused, failed, or returned-to-origin deliveries are reviewed case-by-case and may have courier/payment costs deducted where legally permitted.

Before dispatch

You can request cancellation only before the order is packed, assigned to courier, or marked shipped. Email with your order ID. Approved prepaid refunds are issued to the original payment method within 5–7 business days, subject to payment-provider and bank timelines.

After dispatch

Once the shipment is handed to the courier, cancellation is not available. Refusing delivery is not treated as a normal return. Failed, refused, or returned-to-origin shipments are reviewed case-by-case and courier/payment costs may be deducted where legally permitted.

Cancellations by us

We reserve the right to cancel any order due to: stock unavailability, pricing errors, suspected fraud, or undeliverable addresses. A full refund is issued and you'll be notified by email.

Pre-orders and limited drops

Pre-order cancellations are allowed any time before the dispatch date stated on the product page. After dispatch, the standard cancellation and 48-hour delivery issue policy applies.