Legal

Return & Refund Policy

Last updated: 15 October 2026

No change-of-mind returns are accepted. Report delivery damage, wrong items, missing accessories or device functional defects within 48 hours of delivery with clear photo/video proof and original packaging. The device battery and any charger supplied with it have a separate one-month warranty from original delivery for functional faults during normal use. After 48 hours, other store-level replacement, return or refund requests are not accepted except where required by applicable law. Customer misuse, physical or liquid damage, tampering and unauthorised repairs are excluded from warranty cover. Your statutory consumer rights remain unaffected.

No change-of-mind returns

We do not accept returns because a customer changed their mind, ordered the wrong model, found a different price elsewhere, or no longer wants the product after delivery.

48-hour delivery issue window

Damage-on-arrival, wrong-item, missing-accessory, or functional-defect claims must be reported within 48 hours of delivery. Requests raised after 48 hours are not eligible for replacement, return, or refund except for eligible battery/charger claims under the one-month warranty below or where required by applicable law.

Non-returnable items

  • Used, opened, incomplete, or customer-damaged products.
  • Products with scratches, liquid damage, impact damage, burns, dents, or tampering.
  • Items repaired, modified, rooted, flashed, unlocked, or altered after delivery.
  • Products returned without original box, accessories, labels, invoice, or IMEI match.
  • Software, gift cards, personalised items, and final-sale/limited-drop items.

These return exclusions do not remove cover for an eligible battery or charger fault arising during normal use within its one-month warranty.

How to raise a 48-hour claim

  1. Email with your order ID within 48 hours of delivery.
  2. Attach clear unboxing photos/video showing the packaging, label, product, and issue.
  3. Keep the original box, courier packaging, invoice, labels, and all accessories intact.
  4. Do not use, repair, modify, or further damage the product while the claim is reviewed.
  5. If approved, we will arrange the appropriate resolution: replacement, repair support, or refund where applicable.

Inspection before approval

Every claim is subject to verification. A pickup, replacement, or refund approval is not automatic. If inspection shows customer misuse, missing parts, tampering, unauthorised repair, or a mismatch with the shipped product/IMEI, the claim will be rejected.

Refunds

Refunds are processed only for approved cases or where required by applicable law. Approved refunds are credited to the original payment method within 5–7 business days after approval, subject to payment-provider and bank timelines.

Replacements

Replacement is available only for approved 48-hour delivery damage, wrong-item, missing-accessory, or functional-defect claims. After 48 hours from delivery, no replacement is provided except for eligible battery/charger warranty claims or where required by applicable law.

Who pays replacement delivery fees?

This replacement delivery-fee policy applies to orders placed on or after 15 October 2026. Terms agreed for earlier orders are not changed.

Free delivery applies to the original order only. After the original delivery, you must pay the delivery fee for sending an approved replacement to you. We will quote the fee and obtain your agreement before dispatching the replacement. Approval of a replacement does not include free replacement delivery. This charge does not apply where applicable law requires us to cover delivery costs; your statutory consumer rights remain unaffected.

  1. Report the issue and obtain approval before sending anything back.
  2. Our team will confirm the return instructions and replacement delivery fee.
  3. After inspection and approval, agree to and pay the quoted replacement delivery fee before dispatch, unless a legal exception applies.
  4. Replacement approval does not automatically approve a refund or waive delivery fees.

One-month battery & charger warranty

The device battery and any charger supplied with the device have a one-month store warranty from the original delivery date for functional faults arising during normal use. Report the fault within that month with your order number and evidence of the issue. Claims are inspected before an appropriate repair or replacement is approved. This cover continues after the 48-hour delivery-issue window, but does not extend warranty cover to the entire phone. Customer misuse, physical or liquid damage, tampering and unauthorised repairs are excluded. Delivery fees for approved replacements follow our replacement delivery-fee policy, except where applicable law requires otherwise. Your statutory consumer rights remain unaffected.

The one-month cover is for the battery and included charger only. A charger not supplied with the device is not covered by this store warranty.

Manufacturer warranty

Any manufacturer warranty, if applicable to a specific product, is separate from this store-level 48-hour delivery issue policy. Warranty coverage does not apply to customer misuse, physical damage, liquid damage, tampering, or unauthorised repair.

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