Return & Refund Policy

Return eligibility and resolution depend on the product condition, reason for return, and the policy shown at the time of purchase. Contact support promptly after delivery and retain the original packaging while a request is reviewed.

7-day return window

We accept returns within 7 days of delivery for items that are unused, in original condition, and with all original packaging, accessories, and tags intact.

Non-returnable items

• Items marked "Final Sale" or "Limited Drop".
• Software, gift cards, and personalised items.
• Items damaged due to misuse or unauthorised repair.

How to initiate a return

1. Email with your order ID and reason.
2. We'll respond within 1 business day with a reverse-pickup link.
3. Hand over the parcel in original packaging on the scheduled pickup day.
4. Once inspected (2–4 business days after pickup), we process the refund.

Refunds

Approved refunds credit to the original payment method within 5–7 business days of receipt. UPI/net-banking refunds typically reflect within 24 hours; card refunds within 5–7 days depending on your bank.

Replacements

For damaged-on-arrival (DOA) products, we offer a free replacement if reported within 48 hours of delivery with photo/video evidence.

Manufacturer warranty

Most devices ship with a 6–12 month manufacturer warranty. For warranty claims outside the 7-day window, contact us and we'll coordinate with the manufacturer's service centre.

Contact

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