Shipping & Delivery Policy

We ship through Shiprocket and the courier selected for each serviceable order. Courier availability, price, and estimated delivery depend on the pickup and delivery PIN codes, parcel details, and payment mode.

Where we ship

We currently ship across India via Shiprocket and its courier partners (Bluedart, Delhivery, DTDC, India Post, Xpressbees, etc.) depending on PIN-code serviceability.

Processing time

Orders are processed within 1–2 business days from payment confirmation. Pre-order and limited-drop items display an expected ship date on the product page.

Delivery timelines (indicative)

• Metro cities: 2–4 business days.
• Other Tier-1 & Tier-2 cities: 3–6 business days.
• Remote / North-East / Hill regions: 5–10 business days.

Shipping charges

No manual shipping fee is added to the customer's website order. The actual courier cost is calculated from Shiprocket when we assign the courier and is recorded as an internal fulfilment expense.

Replacement delivery fees

Free delivery applies to the original order only. After the original delivery, you must pay the delivery fee for sending an approved replacement to you. We will quote the fee and obtain your agreement before dispatching the replacement. Approval of a replacement does not include free replacement delivery. This charge does not apply where applicable law requires us to cover delivery costs; your statutory consumer rights remain unaffected.

Tracking

Once shipped you'll receive an email and SMS with the AWB number and a live tracking link, also available under Account → Orders.

Undelivered / RTO

If a package is returned due to incorrect address, repeated unavailability, or refusal, we'll contact you to review the case. Re-delivery, cancellation, or any refund is not automatic and may have outbound, return, payment-gateway, or handling costs deducted where legally permitted.

Damaged in transit

If your shipment arrives visibly damaged, please refuse delivery if possible and email with photos/video within 48 hours of delivery. Approved cases may receive a replacement, repair support, or refund where applicable. Customer-damaged, used, modified, or incomplete products are not eligible.

Questions

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